Conflict Management

Conflict—even the word can be off-putting! Yet conflict is so common in the workplace today. It might be conflict between colleagues or between a manager and employee or with members of the public or customers. Conflict is unavoidable. It is a natural consequence of human interaction. But most people are uncomfortable handling conflict in both personal and professional settings. Even though we know that conflict can have positive outcomes such as greater clarity and understanding, positive change and higher performance. This is at least partly because we see conflict as a bad or wrong thing. Whatever the source of the conflict and whoever the conflict involves, two things are certain: if the conflict is not handled effectively it will persist and fester. And the parties themselves will suffer in terms of relationships, stress and worry, and work performance.

We offer a two-day conflict management training course that is aimed at helping participants to shed their discomfort with handling conflict and to increase their effectiveness in analyzing and managing organizational and interpersonal conflict. The workshop introduces useful theories about conflict but has a distinctly practical focus.

Participants will learn new conflict management methods, techniques, and skills; become more aware of the feelings, assumptions, and behaviours that people bring to a conflict; be able to recognize, diagnose, and understand organizational and interpersonal conflicts; and develop strategies for conflict management and resolution to apply to back-home